Common Questions
What makes Ash & Aloe soaps different?
Our soaps are small-batch crafted in Sterling, CO, using only plant-based oils and mineral-rich clays. We omit all harsh detergents and synthetic fragrances, ensuring a gentle, moisturizing wash that respects your skin's natural barrier.
Are your ingredients sustainably sourced?
Yes, we prioritize ethically and sustainably sourced botanicals. From our fair-trade shea butter to Colorado-grown herbs, every ingredient is chosen for both its skin benefits and its environmental impact.
How long does shipping take?
Standard shipping within the United States usually takes 3-7 business days. We ship all orders within 48 hours of purchase, Monday through Friday, from our Colorado studio.
What is your return policy?
Due to the personal nature of our products, we cannot accept returns on opened soaps. However, if you are unsatisfied with your order, please contact us within 14 days and we will work to make it right.
How can I make my natural soap last longer?
To extend the life of your bar, ensure it sits on a well-draining soap dish between uses. Keeping the soap dry between washes prevents it from becoming soft and helps it last for weeks.
Still Have Questions?
We're here to help. Reach out to our family-run support team and we'll get back to you as soon as possible.